Modulus Labs - Partner Incident Issue – Incident details

GCash transactions are slowly starting to improve, and we are seeing better success rates compared to earlier. All other wallets appear to be operating without any issues. We will continue to monitor the situation closely and provide further updates as needed.

Our partner has completed their maintenance activities, and all affected systems have been restored.

QRPH services are now operational for all supported wallets except GCash. GCash transactions continue to be declined due to an issue that appears to be occurring on the GCash side of the transaction flow.

We will continue to monitor the situation and provide timely updates as more information becomes available. Thank you for your continued patience and understanding.

QRPH services remain unavailable at this time as we continue to work closely with partners to resolve the issue. Please rest assured that resolving this issue remains our top priority, and we are actively monitoring the situation. We will keep you promptly updated with any new developments. Thank you for your continued patience and understanding.

Status Update:

There are no new developments at this time. We continue to monitor our partner as they work to complete their maintenance. We will provide another update once there is progress or as soon as additional information becomes available.

Thank you for your patience and understanding.

Please be advised that QRPH service will be temporarily unavailable while our partners finish their ongoing maintenance. Merchants will be unable to generate QRPH code during this period. This precaution is being taken to preserve transactional integrity and ensure the accuracy of all records.

We appreciate your understanding and cooperation. We will continue to update you hourly and promptly notify you once the service has been safely restored. Thank you for your continued support.