Modulus Labs Status - Incident history https://status.moduluslabs.io Modulus Labs Thu, 20 Aug 2026 13:00:00 +0000 System Maintenance Advisory Type: Maintenance Duration: 2 hours Affected Components: Card Present API Aug 20, 11:32:11 GMT+0 - Identified - Dear Partners, Please be advised that we will be conducting a system maintenance to perform routine system improvements and ensure the continued reliability and performance of our services. **Maintenance Schedule:** 📅 **Date:** August 20, 2026 ⏰ **Time:** 9:00 PM - 11:00 PM **No downtime is expected during the maintenance period**, and our services are expected to remain available and operational. However, there may be brief intermittent system delays while the maintenance activities are being performed. We appreciate your understanding and continued partnership as we work to maintain and improve our services. Should you experience any issues during or after the maintenance window, please feel free to reach out to our support team for assistance at support@moduluslabs.io Thank you. Aug 20, 13:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Aug 20, 15:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>11:32:11</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, Please be advised that we will be conducting a system maintenance to perform routine system improvements and ensure the continued reliability and performance of our services. **Maintenance Schedule:** 📅 **Date:** August 20, 2026 ⏰ **Time:** 9:00 PM - 11:00 PM **No downtime is expected during the maintenance period**, and our services are expected to remain available and operational. However, there may be brief intermittent system delays while the maintenance activities are being performed. We appreciate your understanding and continued partnership as we work to maintain and improve our services. Should you experience any issues during or after the maintenance window, please feel free to reach out to our support team for assistance at support@moduluslabs.io Thank you..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Thu, 20 Aug 2026 13:00:00 +0000 https://status.moduluslabs.io/maintenance/cmt1fxpnk0c8v1amec1ef1qke https://status.moduluslabs.io/maintenance/cmt1fxpnk0c8v1amec1ef1qke SYSTEM MAINTENANCE ADVISORY Type: Maintenance Duration: 2 hours Affected Components: Insight Dashboard Aug 10, 09:24:52 GMT+0 - Identified - Dear Partners, Please be advised that we will be conducting a system maintenance to perform routine system improvements and ensure the continued reliability and performance of our services. **Maintenance Schedule:** 📅 **Date:** August 11, 2026 ⏰ **Time:** 2:00 PM - 4:00 PM **No downtime is expected during the maintenance period**, and our services are expected to remain available and operational. However, there may be brief intermittent system delays while the maintenance activities are being performed. We appreciate your understanding and continued partnership as we work to maintain and improve our services. Should you experience any issues during or after the maintenance window, please feel free to reach out to our support team for assistance at support@moduluslabs.io Thank you. Aug 11, 06:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Aug 11, 08:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>09:24:52</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, Please be advised that we will be conducting a system maintenance to perform routine system improvements and ensure the continued reliability and performance of our services. **Maintenance Schedule:** 📅 **Date:** August 11, 2026 ⏰ **Time:** 2:00 PM - 4:00 PM **No downtime is expected during the maintenance period**, and our services are expected to remain available and operational. However, there may be brief intermittent system delays while the maintenance activities are being performed. We appreciate your understanding and continued partnership as we work to maintain and improve our services. Should you experience any issues during or after the maintenance window, please feel free to reach out to our support team for assistance at support@moduluslabs.io Thank you..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 11 Aug 2026 06:00:00 +0000 https://status.moduluslabs.io/maintenance/cmsn0zgxp18dh1apq21gfzlpe https://status.moduluslabs.io/maintenance/cmsn0zgxp18dh1apq21gfzlpe System Maintenance Type: Maintenance Duration: 6 hours Affected Components: Insight Dashboard, Card Present API Jul 16, 09:44:09 GMT+0 - Identified - Dear Valued Partner, Please be advised that we will be conducting a scheduled system maintenance on **Thursday, July 23**, from **12:00 AM to 6:00 AM (Philippine Time)**. **Affected Services:** * Card Present * Insight Dashboard **Services That Will Remain Available:** * QRPH During the maintenance window, we recommend temporarily suspending the use of the affected services to avoid potential transaction or data synchronization issues while the system maintenance is being completed. We will work to complete this as quickly as possible and restore all affected services within the scheduled window. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions or require assistance, please don't hesitate to contact our support team. Thank you for your continued partnership. Jul 22, 16:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Jul 22, 22:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:44:09</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Partner, Please be advised that we will be conducting a scheduled system maintenance on **Thursday, July 23**, from **12:00 AM to 6:00 AM (Philippine Time)**. **Affected Services:** * Card Present * Insight Dashboard **Services That Will Remain Available:** * QRPH During the maintenance window, we recommend temporarily suspending the use of the affected services to avoid potential transaction or data synchronization issues while the system maintenance is being completed. We will work to complete this as quickly as possible and restore all affected services within the scheduled window. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions or require assistance, please don't hesitate to contact our support team. Thank you for your continued partnership..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Wed, 22 Jul 2026 16:00:00 +0000 https://status.moduluslabs.io/maintenance/cmrnbnyo508wy0lpj54qm64wc https://status.moduluslabs.io/maintenance/cmrnbnyo508wy0lpj54qm64wc Third Party Maintenance Type: Maintenance Duration: 1 hour Affected Components: QRPH API Jun 17, 02:27:23 GMT+0 - Identified - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **DCPay** as follows: * **Date:** **June 18, 2026 (Thursday)** * **Time: 12:00 AM to 1:00 AM (GMT+8)** * **Duration: 1 hour** During this period, DCPay services including **fund transfers, cash-ins, cash-outs, bill payments, and other transaction services** **will be temporarily unavailable.** You may experience **failed or delayed transactions**. To avoid any disruption, we recommend scheduling your transactions **outside this maintenance window**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding. Jun 17, 16:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Jun 17, 17:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>02:27:23</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **DCPay** as follows: * **Date:** **June 18, 2026 (Thursday)** * **Time: 12:00 AM to 1:00 AM (GMT+8)** * **Duration: 1 hour** During this period, DCPay services including **fund transfers, cash-ins, cash-outs, bill payments, and other transaction services** **will be temporarily unavailable.** You may experience **failed or delayed transactions**. To avoid any disruption, we recommend scheduling your transactions **outside this maintenance window**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Wed, 17 Jun 2026 16:00:00 +0000 https://status.moduluslabs.io/maintenance/cmqhgal5a008t2js2tpxdl5gm https://status.moduluslabs.io/maintenance/cmqhgal5a008t2js2tpxdl5gm System Upgrade Type: Maintenance Duration: 4 hours Affected Components: Card Present API Jun 4, 14:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **upcoming scheduled system upgrade** that will take place on: * **Start: June 4, 2026 (Thursday) at 10:00 PM (GMT+8)** * **End: June 5, 2026 (Friday) at 2:00 AM (GMT+8)** * **Duration: 4 hours** During this maintenance window, users may experience an **intermittent disruption to card transactions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support. Jun 4, 14:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Jun 4, 18:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **upcoming scheduled system upgrade** that will take place on: * **Start: June 4, 2026 (Thursday) at 10:00 PM (GMT+8)** * **End: June 5, 2026 (Friday) at 2:00 AM (GMT+8)** * **Duration: 4 hours** During this maintenance window, users may experience an **intermittent disruption to card transactions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Thu, 4 Jun 2026 14:00:00 +0000 https://status.moduluslabs.io/maintenance/cmpw5en9501hrpc9z2vatpnd5 https://status.moduluslabs.io/maintenance/cmpw5en9501hrpc9z2vatpnd5 Third Party Maintenance Type: Maintenance Duration: 3 hours Affected Components: QRPH API May 19, 15:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an upcoming **Renewal of the Mastercard Host Production Certificate in the Production environment**, which will temporarily affect InstaPay transactions as follows: * **Start:** May 19, 2026 (Tuesday) at 11:00 PM (GMT+8) * **End:** May 20, 2026 (Wednesday) at 2:00 AM (GMT+8) * **Duration:** 3 hours During this maintenance window, **InstaPay sending and receiving transactions will experience intermittent disruptions**. We recommend scheduling your transactions outside this period to avoid any interruptions. Thank you for your understanding and continued support. Should you have any questions or concerns, please feel free to reach out to our support team. May 19, 15:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. May 19, 18:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an upcoming **Renewal of the Mastercard Host Production Certificate in the Production environment**, which will temporarily affect InstaPay transactions as follows: * **Start:** May 19, 2026 (Tuesday) at 11:00 PM (GMT+8) * **End:** May 20, 2026 (Wednesday) at 2:00 AM (GMT+8) * **Duration:** 3 hours During this maintenance window, **InstaPay sending and receiving transactions will experience intermittent disruptions**. We recommend scheduling your transactions outside this period to avoid any interruptions. Thank you for your understanding and continued support. Should you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 19 May 2026 15:00:00 +0000 https://status.moduluslabs.io/maintenance/cmpcex3l103tlqpqlcac41f51 https://status.moduluslabs.io/maintenance/cmpcex3l103tlqpqlcac41f51 System Maintenance Type: Maintenance Duration: 2 hours and 8 minutes Affected Components: Insight Dashboard May 12, 05:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you that we have a **scheduled system maintenance on May 12 (Tuesday) from 1:00 to 3:00 pm (GMT+8)**. During this time, users may experience **intermittent access with the portal dashboard**. We recommend informing your merchants in advance to minimize any inconvenience. Please note that **transactions will not be affected and will continue as normal**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding. May 12, 05:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. May 12, 07:07:54 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 2 hours and 8 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you that we have a **scheduled system maintenance on May 12 (Tuesday) from 1:00 to 3:00 pm (GMT+8)**. During this time, users may experience **intermittent access with the portal dashboard**. We recommend informing your merchants in advance to minimize any inconvenience. Please note that **transactions will not be affected and will continue as normal**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>07:07:54</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 12 May 2026 05:00:00 +0000 https://status.moduluslabs.io/maintenance/cmowqckv6016la4f8fbb8btcr https://status.moduluslabs.io/maintenance/cmowqckv6016la4f8fbb8btcr System Maintenance Type: Maintenance Duration: 9 hours Affected Components: Insight Dashboard, Card Present API May 5, 14:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **upcoming scheduled system maintenance** that will take place on: * **Start: May 5, 2026 (Tuesday) at 10:00 PM (GMT+8)** * **End: May 6, 2026 (Wednesday) at 4:00 AM (GMT+8)** * **Duration: 6 hours** During this maintenance window, users may experience a **brief disruption to card transactions and dashboard login access**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support. May 5, 14:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. May 5, 20:21:33 GMT+0 - Identified - Maintenance has been extended an additional 3 hours and is scheduled to conclude by 7AM May 5, 23:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 9 hours

Affected Components: ,

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **upcoming scheduled system maintenance** that will take place on: * **Start: May 5, 2026 (Tuesday) at 10:00 PM (GMT+8)** * **End: May 6, 2026 (Wednesday) at 4:00 AM (GMT+8)** * **Duration: 6 hours** During this maintenance window, users may experience a **brief disruption to card transactions and dashboard login access**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>20:21:33</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has been extended an additional 3 hours and is scheduled to conclude by 7AM.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 5 May 2026 14:00:00 +0000 https://status.moduluslabs.io/maintenance/cmold2x3z01gq5oe8ma325otj https://status.moduluslabs.io/maintenance/cmold2x3z01gq5oe8ma325otj System Maintenance Type: Maintenance Duration: 2 hours and 56 minutes Affected Components: QRPH API, Card Present API Apr 22, 14:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **upcoming scheduled system maintenance** that will take place on: * **Start: April 22, 2026 (Wednesday) at 10:00 PM (GMT+8)** * **End: April 23, 2026 (Thursday) at 4:00 AM (GMT+8)** * **Duration: 6 hours** During this time, **all transactions in the production environment will be unavailable**. To prevent disruptions, we **highly recommend refraining from processing transactions during the maintenance period to avoid potential timeouts or errors**. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support. Apr 22, 14:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Apr 22, 16:56:01 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 56 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **upcoming scheduled system maintenance** that will take place on: * **Start: April 22, 2026 (Wednesday) at 10:00 PM (GMT+8)** * **End: April 23, 2026 (Thursday) at 4:00 AM (GMT+8)** * **Duration: 6 hours** During this time, **all transactions in the production environment will be unavailable**. To prevent disruptions, we **highly recommend refraining from processing transactions during the maintenance period to avoid potential timeouts or errors**. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>16:56:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 22 Apr 2026 14:00:00 +0000 https://status.moduluslabs.io/maintenance/cmo70xrjn019q1kehy8z1ffgr https://status.moduluslabs.io/maintenance/cmo70xrjn019q1kehy8z1ffgr Third Party Maintenance Type: Maintenance Duration: 1 hour and 20 minutes Affected Components: QRPH API Apr 13, 16:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **GCash** as follows: * **Date:** **April 14, 2026 (Tuesday)** * **Time: 12:00 AM to 1:20 AM (GMT+8)** * **Duration: 1 hour and 20 minutes** During this period, GCash services including **InstaPay Send and Receive services**, **QRPH transactions, GCash Card usage (POS and online), and ATM withdrawals** **will be temporarily unavailable.** You may experience **failed or delayed transactions** involving GCash accounts. To avoid any disruption, we recommend scheduling your transactions **outside this maintenance window**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding. Apr 13, 16:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Apr 13, 17:20:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **GCash** as follows: * **Date:** **April 14, 2026 (Tuesday)** * **Time: 12:00 AM to 1:20 AM (GMT+8)** * **Duration: 1 hour and 20 minutes** During this period, GCash services including **InstaPay Send and Receive services**, **QRPH transactions, GCash Card usage (POS and online), and ATM withdrawals** **will be temporarily unavailable.** You may experience **failed or delayed transactions** involving GCash accounts. To avoid any disruption, we recommend scheduling your transactions **outside this maintenance window**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>17:20:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Mon, 13 Apr 2026 16:00:00 +0000 https://status.moduluslabs.io/maintenance/cmnwxbzs9001fqyls0m3su3i2 https://status.moduluslabs.io/maintenance/cmnwxbzs9001fqyls0m3su3i2 System Maintenance Type: Maintenance Duration: 3 hours Affected Components: Insight Dashboard Mar 17, 13:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you that we have a **scheduled system maintenance from March 17, 9:00 pm to March 18, 12:00 am (GMT+8)**. During this time, users may experience **intermittent access with the portal dashboard**. We recommend informing your merchants in advance to minimize any inconvenience. Please note that **transactions will not be affected and will continue as normal**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding. Mar 17, 13:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Mar 17, 16:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you that we have a **scheduled system maintenance from March 17, 9:00 pm to March 18, 12:00 am (GMT+8)**. During this time, users may experience **intermittent access with the portal dashboard**. We recommend informing your merchants in advance to minimize any inconvenience. Please note that **transactions will not be affected and will continue as normal**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 17 Mar 2026 13:00:00 +0000 https://status.moduluslabs.io/maintenance/cmmug34h200o87bq6w5qvvqhg https://status.moduluslabs.io/maintenance/cmmug34h200o87bq6w5qvvqhg Third Party Maintenance Type: Maintenance Duration: 15 minutes Affected Components: QRPH API Mar 10, 16:45:00 GMT+0 - Identified - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **G-XCHANGE, INC. (GCash)** as follows: * **Date:** **March 11, 2026 (Wednesday)** * **Time: 12:45 AM to 1:00 AM (GMT+8)** * **Duration: 15 minutes** During this period, **InstaPay Send and Receive services** — including **QRPH transactions** — **will be temporarily unavailable.** You may experience **failed or delayed InstaPay transactions** to or from GCash accounts. To avoid any interruption, we recommend scheduling your transactions **outside this maintenance window**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding. Mar 10, 16:45:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Mar 10, 17:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **G-XCHANGE, INC. (GCash)** as follows: * **Date:** **March 11, 2026 (Wednesday)** * **Time: 12:45 AM to 1:00 AM (GMT+8)** * **Duration: 15 minutes** During this period, **InstaPay Send and Receive services** — including **QRPH transactions** — **will be temporarily unavailable.** You may experience **failed or delayed InstaPay transactions** to or from GCash accounts. To avoid any interruption, we recommend scheduling your transactions **outside this maintenance window**. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>16:45:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 10 Mar 2026 16:45:00 +0000 https://status.moduluslabs.io/maintenance/cmmkagx15005vjsfavccodkun https://status.moduluslabs.io/maintenance/cmmkagx15005vjsfavccodkun Third-Party Advisory Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: QRPH API Feb 24, 13:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of a **scheduled Mastercard Renewal Activity** by **NetBank affecting InstaPay services** as follows: * **Date: February 24, 2026 (Tuesday)** * **Time: 9:00 PM to 10:30 PM (GMT+8)** * **Duration: 1 hour and 30 minutes** During this activity, **InstaPay sending and receiving transactions may temporarily fail or experience interruptions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Feb 24, 13:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 24, 14:30:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of a **scheduled Mastercard Renewal Activity** by **NetBank affecting InstaPay services** as follows: * **Date: February 24, 2026 (Tuesday)** * **Time: 9:00 PM to 10:30 PM (GMT+8)** * **Duration: 1 hour and 30 minutes** During this activity, **InstaPay sending and receiving transactions may temporarily fail or experience interruptions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 24 Feb 2026 13:00:00 +0000 https://status.moduluslabs.io/maintenance/cmlyzhiwz00uap79zr73pgfuk https://status.moduluslabs.io/maintenance/cmlyzhiwz00uap79zr73pgfuk Third-Party Maintenance Type: Maintenance Duration: 3 hours Affected Components: QRPH API Feb 23, 17:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** affecting **Maya Philippines and Maya Bank** as follows: * **Date: February 24, 2026 (Tuesday)** * **Time: 1:00 AM to 4:00 AM (GMT+8)** * **Duration: 3 hours** During this maintenance period, **InstaPay sending and receiving transactions involving Maya Philippines and Maya Bank accounts may temporarily fail or experience interruptions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Feb 23, 17:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 23, 20:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** affecting **Maya Philippines and Maya Bank** as follows: * **Date: February 24, 2026 (Tuesday)** * **Time: 1:00 AM to 4:00 AM (GMT+8)** * **Duration: 3 hours** During this maintenance period, **InstaPay sending and receiving transactions involving Maya Philippines and Maya Bank accounts may temporarily fail or experience interruptions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Mon, 23 Feb 2026 17:00:00 +0000 https://status.moduluslabs.io/maintenance/cmlygq3h402xlrospgyve1nn0 https://status.moduluslabs.io/maintenance/cmlygq3h402xlrospgyve1nn0 Third-Party Maintenance Type: Maintenance Duration: 6 hours Affected Components: QRPH API Feb 22, 13:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 22, 19:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Feb 22, 13:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **BancNet** as follows: * **Start: February 22, 2026 (Sunday) at 9:00 PM (GMT+8)** * **End: February 23, 2026 (Monday) at 3:00 AM (GMT+8)** * **Duration: 6 hours** * **Expected Downtime: February 23, 2026, from 12:00 AM to 1:00 AM (GMT+8)** During the expected downtime period, **InstaPay sending and receiving transactions may temporarily fail or experience interruptions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of a **scheduled system maintenance activity** by **BancNet** as follows: * **Start: February 22, 2026 (Sunday) at 9:00 PM (GMT+8)** * **End: February 23, 2026 (Monday) at 3:00 AM (GMT+8)** * **Duration: 6 hours** * **Expected Downtime: February 23, 2026, from 12:00 AM to 1:00 AM (GMT+8)** During the expected downtime period, **InstaPay sending and receiving transactions may temporarily fail or experience interruptions**. We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> ]]> Sun, 22 Feb 2026 13:00:00 +0000 https://status.moduluslabs.io/maintenance/cmlujcclf0dfiwndf1p3riemi https://status.moduluslabs.io/maintenance/cmlujcclf0dfiwndf1p3riemi Third-Party Maintenance Type: Maintenance Duration: 1 hour Affected Components: QRPH API Feb 12, 16:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **upcoming system maintenance activity from Philippine National Bank (PNB)** that will temporarily affect **InstaPay services** as follows: * **Date: February 13, 2026 (Friday)** * **Time: 12:00 AM to 1:00 AM (GMT+8)** * **Duration: 1 hour** During this period, **InstaPay services (sending and receiving)** will be temporarily unavailable on the following PNB channels: * PNB Digital * PNB CashNet Plus * PNB Singapore Mobile App * PNB Overseas Branches/Offices * Remittance Partners We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.pnb.com.ph/news/system-maintenance-on-february-13-2026-1255> Feb 12, 16:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 12, 17:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **upcoming system maintenance activity from Philippine National Bank (PNB)** that will temporarily affect **InstaPay services** as follows: * **Date: February 13, 2026 (Friday)** * **Time: 12:00 AM to 1:00 AM (GMT+8)** * **Duration: 1 hour** During this period, **InstaPay services (sending and receiving)** will be temporarily unavailable on the following PNB channels: * PNB Digital * PNB CashNet Plus * PNB Singapore Mobile App * PNB Overseas Branches/Offices * Remittance Partners We **recommend scheduling your transactions outside this period to avoid any interruptions**. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.pnb.com.ph/news/system-maintenance-on-february-13-2026-1255>.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Thu, 12 Feb 2026 16:00:00 +0000 https://status.moduluslabs.io/maintenance/cmliw9cqp03tpditc2efsl2nb https://status.moduluslabs.io/maintenance/cmliw9cqp03tpditc2efsl2nb Third-Party Emergency System Maintenance Type: Maintenance Duration: 20 minutes Affected Components: QRPH API Feb 12, 14:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **emergency system maintenance from Netbank** that may temporarily affect transaction processing as follows: * **Date: Thursday, February 12, 2026** * **Time: 10:00 PM to 10:20 PM (GMT+8)** * **Duration: 20 minutes** According to NetBank, **the system will remain available for transaction processing during this maintenance window**. However, **while no downtime is expected, there is still a possibility of brief interruptions**. We still recommend scheduling your transactions outside this period to avoid any interruptions. We will continue to monitor the activity and provide updates should there be any changes or extensions to the maintenance period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Feb 12, 14:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 12, 14:20:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **emergency system maintenance from Netbank** that may temporarily affect transaction processing as follows: * **Date: Thursday, February 12, 2026** * **Time: 10:00 PM to 10:20 PM (GMT+8)** * **Duration: 20 minutes** According to NetBank, **the system will remain available for transaction processing during this maintenance window**. However, **while no downtime is expected, there is still a possibility of brief interruptions**. We still recommend scheduling your transactions outside this period to avoid any interruptions. We will continue to monitor the activity and provide updates should there be any changes or extensions to the maintenance period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>14:20:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Thu, 12 Feb 2026 14:00:00 +0000 https://status.moduluslabs.io/maintenance/cmljge8ko00m9w0iz24llrvxr https://status.moduluslabs.io/maintenance/cmljge8ko00m9w0iz24llrvxr Third-Party System Restart Type: Maintenance Duration: 40 minutes Affected Components: QRPH API Feb 11, 14:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of a **scheduled system restart activity from NetBank** that may temporarily affect transaction processing as follows: * **Date: Wednesday, February 11, 2026** * **Time: 10:00 PM to 10:40 PM (GMT+8)** * **Duration: 40 minutes** During this window, **transactions (sending and receiving)** including **InstaPay and QR Ph transactions may fail or experience interruptions**. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. We will continue to monitor the activity and provide updates should there be any changes or extensions to the system restart period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Feb 11, 14:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 11, 14:40:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 40 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of a **scheduled system restart activity from NetBank** that may temporarily affect transaction processing as follows: * **Date: Wednesday, February 11, 2026** * **Time: 10:00 PM to 10:40 PM (GMT+8)** * **Duration: 40 minutes** During this window, **transactions (sending and receiving)** including **InstaPay and QR Ph transactions may fail or experience interruptions**. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. We will continue to monitor the activity and provide updates should there be any changes or extensions to the system restart period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:40:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Wed, 11 Feb 2026 14:00:00 +0000 https://status.moduluslabs.io/maintenance/cmlhzfpxl02l9dd6yp2cft41m https://status.moduluslabs.io/maintenance/cmlhzfpxl02l9dd6yp2cft41m Third-Party Emergency System Upgrade Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: QRPH API Feb 10, 14:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **emergency system upgrade activity from Netbank** that may temporarily affect transaction processing as follows: * **Date: Tuesday, February 10, 2026** * **Time: 10:00 PM to 11:30 PM (GMT+8)** * **Duration: 1 hour and 30 minutes** During this window, **transactions (sending and receiving)** including **InstaPay and QR Ph transactions may fail or experience interruptions**. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. We will continue to monitor the activity and provide updates should there be any changes or extensions to the upgrade period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Feb 10, 14:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 10, 15:30:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **emergency system upgrade activity from Netbank** that may temporarily affect transaction processing as follows: * **Date: Tuesday, February 10, 2026** * **Time: 10:00 PM to 11:30 PM (GMT+8)** * **Duration: 1 hour and 30 minutes** During this window, **transactions (sending and receiving)** including **InstaPay and QR Ph transactions may fail or experience interruptions**. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. We will continue to monitor the activity and provide updates should there be any changes or extensions to the upgrade period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Tue, 10 Feb 2026 14:00:00 +0000 https://status.moduluslabs.io/maintenance/cmlg2i5v001umbi78b0hna9ok https://status.moduluslabs.io/maintenance/cmlg2i5v001umbi78b0hna9ok Third-Party Maintenance Type: Maintenance Duration: 5 hours Affected Components: QRPH API Feb 6, 23:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **upcoming system maintenance activity from Bank of Commerce** that will temporarily affect **InstaPay fund transfer services** as follows: * **Date: February 7, 2026 (Saturday)** * **Time: 7:00 AM to 12:00 PM (GMT+8)** * **Duration: 5 hours** During this period, the following services will be **temporarily unavailable** for Bank of Commerce: * Fund Transfers via **InstaPay and PESONet** * Personal and Business Online Banking * POS transactions using Bank of Commerce–issued cards We **recommend scheduling your transactions outside this period to avoid any interruptions**. Please note that transactions using **non-Bank of Commerce–issued cards** at Bank of Commerce ATMs may still be available during this period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.bankcom.com.ph/advisory/client-advisory-bankcom-system-maintenance-activity-february-7-2026/> Feb 6, 23:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 7, 04:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **upcoming system maintenance activity from Bank of Commerce** that will temporarily affect **InstaPay fund transfer services** as follows: * **Date: February 7, 2026 (Saturday)** * **Time: 7:00 AM to 12:00 PM (GMT+8)** * **Duration: 5 hours** During this period, the following services will be **temporarily unavailable** for Bank of Commerce: * Fund Transfers via **InstaPay and PESONet** * Personal and Business Online Banking * POS transactions using Bank of Commerce–issued cards We **recommend scheduling your transactions outside this period to avoid any interruptions**. Please note that transactions using **non-Bank of Commerce–issued cards** at Bank of Commerce ATMs may still be available during this period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.bankcom.com.ph/advisory/client-advisory-bankcom-system-maintenance-activity-february-7-2026/>.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Fri, 6 Feb 2026 23:00:00 +0000 https://status.moduluslabs.io/maintenance/cmlaa8eu102yoawusgy512s0c https://status.moduluslabs.io/maintenance/cmlaa8eu102yoawusgy512s0c Third-Party Maintenance Type: Maintenance Duration: 6 hours Affected Components: QRPH API Feb 5, 22:00:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Feb 5, 16:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **upcoming system maintenance activity** from **BDO Network Bank** that will temporarily affect **InstaPay** **Send Money transactions via BDO Pay** as follows: * **Date: February 6, 2026 (Friday)** * **Time: 12:00 AM to 6:00 AM (GMT+8)** * **Duration: 6 hours** We **recommend scheduling your transactions outside this period to avoid any interruptions**. Please note that **fund transfers from other banks to BDO Network Bank accounts will continue to be accepted** during this period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.bdo.com.ph/bdonetworkbank/about-us/news-and-advisories#faqaccordion-f63810b528-item-a711794782> Feb 5, 16:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **upcoming system maintenance activity** from **BDO Network Bank** that will temporarily affect **InstaPay** **Send Money transactions via BDO Pay** as follows: * **Date: February 6, 2026 (Friday)** * **Time: 12:00 AM to 6:00 AM (GMT+8)** * **Duration: 6 hours** We **recommend scheduling your transactions outside this period to avoid any interruptions**. Please note that **fund transfers from other banks to BDO Network Bank accounts will continue to be accepted** during this period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.bdo.com.ph/bdonetworkbank/about-us/news-and-advisories#faqaccordion-f63810b528-item-a711794782>.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> ]]> Thu, 5 Feb 2026 16:00:00 +0000 https://status.moduluslabs.io/maintenance/cml8vvg0h03rks1ik23dblj97 https://status.moduluslabs.io/maintenance/cml8vvg0h03rks1ik23dblj97 Third-Party Emergency System Update Type: Maintenance Duration: 30 minutes Affected Components: QRPH API Feb 5, 09:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **emergency system update activity from Netbank** that may temporarily affect transaction processing as follows: * **Date: Thursday, February 5, 2026** * **Time: 5:00 PM to 5:30 PM (GMT+8)** * **Duration: 30 minutes** During this window, the **BancNet BGP tunnel will be restarted** as instructed by BancNet. As a result, **sending and receiving transactions may fail** during this period. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Feb 5, 09:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 5, 09:30:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **emergency system update activity from Netbank** that may temporarily affect transaction processing as follows: * **Date: Thursday, February 5, 2026** * **Time: 5:00 PM to 5:30 PM (GMT+8)** * **Duration: 30 minutes** During this window, the **BancNet BGP tunnel will be restarted** as instructed by BancNet. As a result, **sending and receiving transactions may fail** during this period. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Thu, 5 Feb 2026 09:00:00 +0000 https://status.moduluslabs.io/maintenance/cml97ihxg0cpqo2otyjz2v65y https://status.moduluslabs.io/maintenance/cml97ihxg0cpqo2otyjz2v65y Third-Party Maintenance Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: QRPH API Feb 4, 16:00:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **upcoming system maintenance activity** from **BDO Network Bank** that will temporarily affect **Send Money transactions via BDO Pay** as follows: * **Date: February 5, 2026 (Thursday)** * **Time: 12:00 AM to 3:30 AM (GMT+8)** * **Duration: 3.5 hours** We **recommend scheduling your transactions outside this period to avoid any interruptions**. Please note that **fund transfers from other banks to BDO Network Bank accounts will continue to be accepted** during this period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.bdo.com.ph/bdonetworkbank/about-us/news-and-advisories#faqaccordion-f63810b528-item-a711794782> Feb 4, 16:00:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Feb 4, 19:30:00 GMT+0 - Completed - This scheduled maintenance has been completed successfully. Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **upcoming system maintenance activity** from **BDO Network Bank** that will temporarily affect **Send Money transactions via BDO Pay** as follows: * **Date: February 5, 2026 (Thursday)** * **Time: 12:00 AM to 3:30 AM (GMT+8)** * **Duration: 3.5 hours** We **recommend scheduling your transactions outside this period to avoid any interruptions**. Please note that **fund transfers from other banks to BDO Network Bank accounts will continue to be accepted** during this period. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. _Source:_ <https://www.bdo.com.ph/bdonetworkbank/about-us/news-and-advisories#faqaccordion-f63810b528-item-a711794782>.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - This scheduled maintenance has been completed successfully..</p> ]]> Wed, 4 Feb 2026 16:00:00 +0000 https://status.moduluslabs.io/maintenance/cml7ut7zb000gm40klfyoqeqe https://status.moduluslabs.io/maintenance/cml7ut7zb000gm40klfyoqeqe Partner Incident Issue Type: Incident Duration: 6 hours and 31 minutes Affected Components: QRPH API Dec 22, 03:20:04 GMT+0 - Investigating - Dear Partners, We are currently monitoring an unusual number of transactions being stuck in a pending status. Our Incident Response Team is already on a call and actively looking into the situation. We’ll keep you updated as we learn more and will follow up once we have a clearer understanding of the potential issue and next steps. Thanks for your patience. Dec 22, 04:26:26 GMT+0 - Identified - Please be advised that QRPH service will be temporarily unavailable while our partners finish their ongoing maintenance. Merchants will be unable to generate QRPH code during this period. This precaution is being taken to preserve transactional integrity and ensure the accuracy of all records. We appreciate your understanding and cooperation. We will continue to update you hourly and promptly notify you once the service has been safely restored. Thank you for your continued support. Dec 22, 06:38:10 GMT+0 - Identified - Status Update: There are no new developments at this time. We continue to monitor our partner as they work to complete their maintenance. We will provide another update once there is progress or as soon as additional information becomes available. Thank you for your patience and understanding. Dec 22, 07:48:00 GMT+0 - Identified - QRPH services remain unavailable at this time as we continue to work closely with partners to resolve the issue. Please rest assured that resolving this issue remains our top priority, and we are actively monitoring the situation. We will keep you promptly updated with any new developments. Thank you for your continued patience and understanding. Dec 22, 09:50:56 GMT+0 - Resolved - Our partner has completed their maintenance activities, and all affected systems have been restored. QRPH services are now operational for all supported wallets except GCash. GCash transactions continue to be declined due to an issue that appears to be occurring on the GCash side of the transaction flow. We will continue to monitor the situation and provide timely updates as more information becomes available. Thank you for your continued patience and understanding. Dec 22, 11:27:55 GMT+0 - Resolved - GCash transactions are slowly starting to improve, and we are seeing better success rates compared to earlier. All other wallets appear to be operating without any issues. We will continue to monitor the situation closely and provide further updates as needed. Type: Incident

Duration: 6 hours and 31 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>03:20:04</var> GMT+0</small><br><strong>Investigating</strong> - Dear Partners, We are currently monitoring an unusual number of transactions being stuck in a pending status. Our Incident Response Team is already on a call and actively looking into the situation. We’ll keep you updated as we learn more and will follow up once we have a clearer understanding of the potential issue and next steps. Thanks for your patience..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>04:26:26</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that QRPH service will be temporarily unavailable while our partners finish their ongoing maintenance. Merchants will be unable to generate QRPH code during this period. This precaution is being taken to preserve transactional integrity and ensure the accuracy of all records. We appreciate your understanding and cooperation. We will continue to update you hourly and promptly notify you once the service has been safely restored. Thank you for your continued support..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>06:38:10</var> GMT+0</small><br><strong>Identified</strong> - Status Update: There are no new developments at this time. We continue to monitor our partner as they work to complete their maintenance. We will provide another update once there is progress or as soon as additional information becomes available. Thank you for your patience and understanding..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>07:48:00</var> GMT+0</small><br><strong>Identified</strong> - QRPH services remain unavailable at this time as we continue to work closely with partners to resolve the issue. Please rest assured that resolving this issue remains our top priority, and we are actively monitoring the situation. We will keep you promptly updated with any new developments. Thank you for your continued patience and understanding..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>09:50:56</var> GMT+0</small><br><strong>Resolved</strong> - Our partner has completed their maintenance activities, and all affected systems have been restored. QRPH services are now operational for all supported wallets except GCash. GCash transactions continue to be declined due to an issue that appears to be occurring on the GCash side of the transaction flow. We will continue to monitor the situation and provide timely updates as more information becomes available. Thank you for your continued patience and understanding..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>11:27:55</var> GMT+0</small><br><strong>Resolved</strong> - GCash transactions are slowly starting to improve, and we are seeing better success rates compared to earlier. All other wallets appear to be operating without any issues. We will continue to monitor the situation closely and provide further updates as needed..</p> ]]> Mon, 22 Dec 2025 03:20:04 +0000 https://status.moduluslabs.io/incident/cmjgl8kfm007uh7wnjfcyjd0n https://status.moduluslabs.io/incident/cmjgl8kfm007uh7wnjfcyjd0n System Upgrade Type: Maintenance Duration: 3 hours Affected Components: QRPH API Dec 1, 22:00:00 GMT+0 - Completed - We would like to inform you of an upcoming scheduled system upgrade that will take place on: **Date: December 1, 2025 (Monday)** **Time: 10:00 PM to 4:00 AM December 2 (GMT+8)** **Duration: 6 hours** During this time, all transactions in the production environment will be unavailable as we deploy system updates to enhance our services. To prevent disruptions, we highly recommend refraining from processing transactions during the upgrade period to avoid potential timeouts or errors. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - We would like to inform you of an upcoming scheduled system upgrade that will take place on: **Date: December 1, 2025 (Monday)** **Time: 10:00 PM to 4:00 AM December 2 (GMT+8)** **Duration: 6 hours** During this time, all transactions in the production environment will be unavailable as we deploy system updates to enhance our services. To prevent disruptions, we highly recommend refraining from processing transactions during the upgrade period to avoid potential timeouts or errors. We appreciate your understanding and support as we work to improve your experience. Should you have any questions or concerns, please feel free to reach out to our support team. Thank you very much for your continued support..</p> ]]> Mon, 1 Dec 2025 22:00:00 +0000 https://status.moduluslabs.io/maintenance/cmimjqrvo0gf2kmm6aq5nud54 https://status.moduluslabs.io/maintenance/cmimjqrvo0gf2kmm6aq5nud54 Third-Party Emergency System Upgrade Type: Maintenance Duration: 2 days and 3 hours Affected Components: QRPH API Nov 28, 09:30:00 GMT+0 - Identified - Dear Partners, We would like to inform you of an **emergency system upgrade activity from Netbank** that may temporarily affect transaction processing as follows: * **Date: Friday, November 28, 2025** * **Time: 5:30 PM to 6:30 PM (GMT+8)** * **Duration: 1 hour** During this window, **all transactions in the Production environment will be temporarily unavailable**. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team. Nov 28, 09:30:01 GMT+0 - Identified - This scheduled maintenance is now in progress. Nov 28, 09:32:19 GMT+0 - Identified - The emergency system upgrade is now in progress. Nov 28, 10:21:00 GMT+0 - Completed - The emergency system upgrade has been completed successfully. Type: Maintenance

Duration: 2 days and 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Partners, We would like to inform you of an **emergency system upgrade activity from Netbank** that may temporarily affect transaction processing as follows: * **Date: Friday, November 28, 2025** * **Time: 5:30 PM to 6:30 PM (GMT+8)** * **Duration: 1 hour** During this window, **all transactions in the Production environment will be temporarily unavailable**. We strongly recommend scheduling your transactions outside this period to avoid any interruptions. Thank you for your continued support and understanding. If you have any questions or concerns, please feel free to reach out to our support team..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - This scheduled maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>09:32:19</var> GMT+0</small><br><strong>Identified</strong> - The emergency system upgrade is now in progress..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>10:21:00</var> GMT+0</small><br><strong>Completed</strong> - The emergency system upgrade has been completed successfully..</p> ]]> Fri, 28 Nov 2025 09:30:00 +0000 https://status.moduluslabs.io/maintenance/cmiinx59b0cenhzkfdc9dqd4s https://status.moduluslabs.io/maintenance/cmiinx59b0cenhzkfdc9dqd4s Partner Downtime Incident Type: Incident Duration: 4 hours and 1 minute Affected Components: QRPH API Jul 27, 03:20:31 GMT+0 - Investigating - We are currently experiencing a partner downtime. Our QRPh acquirer has indicated that this appears to be a Bancnet issue where QRPh QR codes generated by our platform are failing to process payments when scanned via major e-wallets and mobile banking apps. The acquirer said that the current issue affecting QRPh QR code payments appears to be related to a service disruption on the BancNet/Instapay side and that this issue is impacting other banks as well. Impacted wallets include: * GCash * Maya (PayMaya) * BPI * PNB * GoTyme * ShopeePay End users are consistently receiving a “Payment Failed” message upon attempting to make a payment using these wallets. We are treating this as a priority and are actively investigating the root cause. We will keep you updated as soon as we have more information or a resolution. Please let us know if you're observing similar issues or have any insights that could help with the investigation. Jul 27, 04:09:21 GMT+0 - Identified - We’d like to provide an **update** regarding the ongoing QRPh QR code payment issue. We conducted another round of testing, and we're seeing signs of **partial recovery**. So far, transactions are now successful via the following wallets and banks: * BPI * PNB * GoTyme * ShopeePay * Maya (PayMaya) However, GCash transactions are still returning a “Payment Failed” message. We're also seeing some successful transactions coming through from StoreHub merchants on our dashboard. We will continue to provide hourly updates to keep you informed as the situation progresses. Jul 27, 05:12:25 GMT+0 - Monitoring - We’d like to provide an update regarding the ongoing QRPh QR code payment issue. We are experiencing downtime again across QRPh transactions. We are continuing to monitor the situation closely and remain in communication with Netbank for updates. Rest assured that we will keep you informed as we learn more. Hourly updates will continue. Jul 27, 06:00:20 GMT+0 - Monitoring - We’d like to provide an update regarding the ongoing QRPh QR code payment issue. **As of this time, 2:00 PM, there is no change in status.** We continue to experience downtime across QRPh transactions. We are still monitoring the performance of other wallets and banking apps. We remain in close coordination with Netbank and will continue providing hourly updates until the issue is fully resolved. Jul 27, 07:21:59 GMT+0 - Resolved - We’d like to provide an update regarding the QRPh QR code payment issue. **The system is now back up, and QRPh transactions are processing successfully again.** NextPay and Netbank have scheduled a root cause analysis (RCA) session tomorrow, July 28, to investigate the incident in detail. We will share the findings with you as soon as they become available. We sincerely apologize for the downtime and any inconvenience this may have caused. Thank you for your patience and understanding throughout the disruption. Type: Incident

Duration: 4 hours and 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>03:20:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a partner downtime. Our QRPh acquirer has indicated that this appears to be a Bancnet issue where QRPh QR codes generated by our platform are failing to process payments when scanned via major e-wallets and mobile banking apps. The acquirer said that the current issue affecting QRPh QR code payments appears to be related to a service disruption on the BancNet/Instapay side and that this issue is impacting other banks as well. Impacted wallets include: * GCash * Maya (PayMaya) * BPI * PNB * GoTyme * ShopeePay End users are consistently receiving a “Payment Failed” message upon attempting to make a payment using these wallets. We are treating this as a priority and are actively investigating the root cause. We will keep you updated as soon as we have more information or a resolution. Please let us know if you're observing similar issues or have any insights that could help with the investigation..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>04:09:21</var> GMT+0</small><br><strong>Identified</strong> - We’d like to provide an **update** regarding the ongoing QRPh QR code payment issue. We conducted another round of testing, and we're seeing signs of **partial recovery**. So far, transactions are now successful via the following wallets and banks: * BPI * PNB * GoTyme * ShopeePay * Maya (PayMaya) However, GCash transactions are still returning a “Payment Failed” message. We're also seeing some successful transactions coming through from StoreHub merchants on our dashboard. We will continue to provide hourly updates to keep you informed as the situation progresses..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:12:25</var> GMT+0</small><br><strong>Monitoring</strong> - We’d like to provide an update regarding the ongoing QRPh QR code payment issue. We are experiencing downtime again across QRPh transactions. We are continuing to monitor the situation closely and remain in communication with Netbank for updates. Rest assured that we will keep you informed as we learn more. Hourly updates will continue..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>06:00:20</var> GMT+0</small><br><strong>Monitoring</strong> - We’d like to provide an update regarding the ongoing QRPh QR code payment issue. **As of this time, 2:00 PM, there is no change in status.** We continue to experience downtime across QRPh transactions. We are still monitoring the performance of other wallets and banking apps. We remain in close coordination with Netbank and will continue providing hourly updates until the issue is fully resolved..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:21:59</var> GMT+0</small><br><strong>Resolved</strong> - We’d like to provide an update regarding the QRPh QR code payment issue. **The system is now back up, and QRPh transactions are processing successfully again.** NextPay and Netbank have scheduled a root cause analysis (RCA) session tomorrow, July 28, to investigate the incident in detail. We will share the findings with you as soon as they become available. We sincerely apologize for the downtime and any inconvenience this may have caused. Thank you for your patience and understanding throughout the disruption..</p> ]]> Sun, 27 Jul 2025 03:20:31 +0000 https://status.moduluslabs.io/incident/cmdl434ia00glj5v8llczv9tm https://status.moduluslabs.io/incident/cmdl434ia00glj5v8llczv9tm Partner Incident Issue Type: Incident Duration: 13 hours and 4 minutes Affected Components: QRPH API Jun 12, 02:55:50 GMT+0 - Investigating - Dear Partners, We are currently monitoring an unusual number of transactions being stuck in a pending status. Our Incident Response Team is already on a call and actively looking into the situation. We’ll keep you updated as we learn more and will follow up once we have a clearer understanding of the potential issue and next steps. Thanks for your patience. Jun 12, 03:39:36 GMT+0 - Investigating - Dear Partners, In light of the current issue, we are recommending advising your merchants to temporarily hold off on using the QRPH payments until the matter is fully investigated and resolved. Our team is actively investigating and will provide updates as soon as more information becomes available. We’ll notify you immediately once the issue has been addressed and the service is stable again. Thank you for your understanding and support. Jun 12, 16:00:00 GMT+0 - Resolved - Dear Partners, We’re pleased to inform you that the issue affecting QRPH payments has been **successfully resolved**. We have resumed normal operations and are continuing to monitor the system closely to ensure ongoing stability. Thank you for your patience and cooperation throughout the incident. Type: Incident

Duration: 13 hours and 4 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>02:55:50</var> GMT+0</small><br><strong>Investigating</strong> - Dear Partners, We are currently monitoring an unusual number of transactions being stuck in a pending status. Our Incident Response Team is already on a call and actively looking into the situation. We’ll keep you updated as we learn more and will follow up once we have a clearer understanding of the potential issue and next steps. Thanks for your patience..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>03:39:36</var> GMT+0</small><br><strong>Investigating</strong> - Dear Partners, In light of the current issue, we are recommending advising your merchants to temporarily hold off on using the QRPH payments until the matter is fully investigated and resolved. Our team is actively investigating and will provide updates as soon as more information becomes available. We’ll notify you immediately once the issue has been addressed and the service is stable again. Thank you for your understanding and support..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Dear Partners, We’re pleased to inform you that the issue affecting QRPH payments has been **successfully resolved**. We have resumed normal operations and are continuing to monitor the system closely to ensure ongoing stability. Thank you for your patience and cooperation throughout the incident..</p> ]]> Thu, 12 Jun 2025 02:55:50 +0000 https://status.moduluslabs.io/incident/cmbsse01a000f117alubbeec8 https://status.moduluslabs.io/incident/cmbsse01a000f117alubbeec8 Partner Connectivity Issue Type: Incident Duration: 4 hours and 50 minutes Affected Components: QRPH API Mar 9, 07:40:00 GMT+0 - Investigating - Dear Partners, We have received a report from BancNet/Instapay regarding **ongoing connectivity issues starting at 3:40 PM**. Instapay is having trouble processing transactions system-wide across Instapay Direct Participants. This is resulting in failed transactions. Our team has tested our QRPH rails, and we seem to be impacted by this, resulting in failed QRPH transactions. Our team is actively monitoring the situation, and we will provide you with updates as soon as we receive further feedback from BancNet or transactions go back online. Thank you for your understanding! Mar 9, 08:40:00 GMT+0 - Resolved - Dear Partners, We’ve received a formal advisory from BancNet/Instapay confirming that their **services are now stable**. Upon checking, all previously **pending transactions have been successfully processed** on our end. We recommend continuing to monitor your transactions accordingly. Should you encounter any concerns, please let us know. Thank you for your patience and cooperation! Type: Incident

Duration: 4 hours and 50 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:40:00</var> GMT+0</small><br><strong>Investigating</strong> - Dear Partners, We have received a report from BancNet/Instapay regarding **ongoing connectivity issues starting at 3:40 PM**. Instapay is having trouble processing transactions system-wide across Instapay Direct Participants. This is resulting in failed transactions. Our team has tested our QRPH rails, and we seem to be impacted by this, resulting in failed QRPH transactions. Our team is actively monitoring the situation, and we will provide you with updates as soon as we receive further feedback from BancNet or transactions go back online. Thank you for your understanding!.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Resolved</strong> - Dear Partners, We’ve received a formal advisory from BancNet/Instapay confirming that their **services are now stable**. Upon checking, all previously **pending transactions have been successfully processed** on our end. We recommend continuing to monitor your transactions accordingly. Should you encounter any concerns, please let us know. Thank you for your patience and cooperation!.</p> ]]> Sun, 9 Mar 2025 07:40:00 +0000 https://status.moduluslabs.io/incident/cm96xpsld0001147xycmrguvd https://status.moduluslabs.io/incident/cm96xpsld0001147xycmrguvd