Modulus Labs - Third-Party Maintenance – Maintenance details

Dear Partners,

We would like to inform you of an upcoming system maintenance activities from various financial institutions and networks as follows:

Security Bank

• Start: October 25, 2025 (Saturday) at 9:00 pm (GMT+8)

• End: October 26, 2025 (Sunday) at 7:30 am (GMT+8)

• Duration: 10 hours and 30 minutes

During this maintenance window, the following Security Bank services will be temporarily unavailable:

• Security Bank App and DigiBanker

• ATMs and CAMs

• Online and Mobile Banking

• POS Terminals and Payment Channels

InstaPay and QRPh transactions involving Security Bank accounts may be temporarily unavailable during these periods.

BancNet

• Date: October 26, 2025 (Sunday)

• Time: 12:00 am to 1:00 am (GMT+8)

• Duration: 1 hour

During this period, BancNet Instapay will undergo scheduled maintenance. InstaPay sending and receiving transactions processed through BancNet will be temporary unavailable.

HSBC

• Date: October 26, 2025 (Sunday)

• Time: 3:00 am to 7:15 am (GMT+8)

• Duration: 4 hours and 15 minutes

The following HSBC services will be unavailable during maintenance:

• HSBC Online and Mobile Banking

• HSBC Phone Banking

• InstaPay (Receiving)

InstaPay receiving transactions to HSBC accounts may experience temporarily unavailability.

We encourage you to plan transactions ahead of these schedules to avoid any inconvenience.

Thank you for your understanding and continued support. Should you have any questions or concerns, please don’t hesitate to reach out to our support team.

Sources:

1. Security Bank - https://www.securitybank.com/about-us/banking-advisory/

2. HSBC - https://www.hsbc.com.ph/notices/#system-maintenance-schedules